How can we help?

Forwarding instructions vary by carrier. Here's how to do it on the most common ones:

• AT&T: Dial *72 followed by your Arveo number, then press Call
• Verizon: Dial *72 followed by your Arveo number, then press Call
• T-Mobile: Go to Settings → Phone → Call Forwarding → enter your Arveo number
• Google Voice: Settings → Calls → Forward calls → add your Arveo number
• Most business VoIP systems: Settings → Call Routing → Unconditional Forward → enter your Arveo number

Your Arveo number is shown in your client portal at portal.arveo.ai

From the moment payment is confirmed, your AI receptionist is typically live within 4 hours. You'll receive an email with your dedicated phone number and onboarding link. Once you complete the onboarding form (5 minutes), we configure your AI and it goes live automatically.

Your dedicated phone number was sent in your welcome email. You can also find it anytime in your client portal at portal.arveo.ai — log in with your email address.

Log in to your portal at portal.arveo.ai → Agent Settings → Business Hours. Changes take effect within 15 minutes.

Yes. Log in to portal.arveo.ai → Agent Settings → Greeting. You can customize the exact words your AI uses to answer calls.

Log in to portal.arveo.ai → Agent Settings → Services. Add or remove services and your AI will update within 15 minutes.

Yes. Log in to portal.arveo.ai → Agent Settings → Emergency Contact. Enter the number you want urgent calls forwarded to.

Log in to portal.arveo.ai → Agent Settings → Special Instructions. Add a correction in plain English (e.g. "We no longer service zip code 33601"). Changes apply within 15 minutes. If the issue persists, use the chat below to open a support ticket.

First check: Is call forwarding active on your business line? Test by calling your original number — if it rings instead of going to Aria, forwarding isn't set up yet. Follow the forwarding instructions above.

If forwarding is active but calls still aren't being answered, click "Chat with Support" below and we'll investigate immediately.

Your weekly report arrives every Monday morning by email. For real-time stats, log in to portal.arveo.ai → Dashboard. You'll see today's calls, this week's calls, and bookings made.

This can happen if a caller has a very strong accent or speaks too quickly. You can add a note in portal.arveo.ai → Agent Settings → Special Instructions like "Speak slowly and ask callers to repeat if unclear." If this happens frequently, open a support ticket below.

Your $500/month subscription renews on the same date each month as your original payment. You'll receive an email receipt from Stripe each month.

Log in to portal.arveo.ai → Billing → Update Payment Method. You'll be redirected to a secure Stripe page.

Log in to portal.arveo.ai → Billing → Cancel Subscription. Your AI will remain active until the end of your current billing period. No partial refunds. The $1,500 setup fee is non-refundable.

Not currently. You can cancel and re-subscribe at any time. If you re-subscribe within 30 days, we waive the $1,500 setup fee.